Questions to Ask Before Hiring a Professional Window and Roof Cleaner

Soft Washing

November 15, 2019

Looking for someone to hire? Here are the six questions you need to ask professional window and roof cleaners.

Dirty windows? Ready to hire someone to take care of them. It can be hard choosing a company to trust your business with. Here are a couple of questions to ask people as you search for a professional window and roof cleaner.

Do you offer a warranty?

At IDW, we offer a limited five-year warranty on an entire roof cleaning. If algae returns on the roof within the first two years, we will return and spot clean the affected areas at no charge. If it returns in 3-5 years after it was cleaned, we will clean the entire roof again at 50% of the retail cost.

What certifications does your team carry?

A good, reliable company will be certified. All of our team members are professionally trained and certified through Soft Wash Systems based out of Florida. Our employees go through a rigorous course of study followed by an online test and in the field training.

Are you insured?

It’s also very important the company is insured. We carry liability insurance and workman’s compensation insurance. Additional, our employees are verified through a third-party security company called Ask the Seal.

What kinds of windows cleaning are you experienced with? And what is a part of the window cleaning service?

You’ll want to get a full rundown of what is it your getting from the company. Will they be handling windows and their frames? Shutters and blinds?

At IDW, we provide window cleaning services for projects of all scopes and sizes. Our capabilities include high-rise and midrise using Rope Descent Systems, man lifts, ladder work, and deionized water-fed poles.

In addition, we can tackle:

  • Chandeliers
  • Indoor and outdoor light fixtures
  • Ceiling fans
  • Mirrors
  • High dusting
  • Gutter cleaning

What other services do you offer?

Many companies not only provide window cleaning but can provide other cleaning services as well. In just a day, your entire exterior can be transformed! At IDW, we offer many services that will make a huge difference in the look of your building. In addition to our window cleaning, we also offer exterior washing and roof cleaning. We can also take care of things like chandeliers, ceiling fans, mirrors, and more.


Once you find a company, it’s important to ask some questions and get a quote. The cheapest option does not mean the best! In fact, some companies “save money” by not requiring certifications, insurance, or background checks. That doesn’t bode well for you.

At IDW, we are committed to providing high-quality services to our clients. We only hire hard-working, trustworthy, and dedicated employees. IDW technicians are professional, clean-cut, polite, knowledgeable and trustworthy. Before we hire anyone, we thoroughly conduct background checks and check references from previous employers. Our lift operators are certified and our technicians are well trained in fall protection, operator training, emergency training, workplace inspection, hazard communication, and more.

IDW Window and Roof Cleaning is a member of the International Window Cleaning Association and is a Five Star Authorized Company with Soft Wash Systems.

If you’re interested in learning more about our company or if you’re ready to get a quote, give our team a call. We’d love to hear from you! Reach us at 419-339-3999.